Immersive AI Client Experience Workshop
Challenge
A leading global technology company, Thomson Reuters, wanted a unique and engaging way to showcase a new AI tool to prospective clients. They were looking for an experience that went beyond traditional demos—a session that allowed clients to test the product firsthand in a dynamic and memorable way.
Solution
Mollie designed and facilitated an immersive "AI Client Experience Workshop," where participants had the chance to test the AI tool through a series of gamified prompts and challenges. Collaborating closely with both the client and product teams, she crafted a hands-on experience that highlighted the tool’s strengths while engaging participants in real-time scenarios. The session was high-energy and interactive, with Mollie adapting the experience on the fly to keep excitement and engagement levels high.
Impact
The workshop was highly successful. Participants appreciated the "permission to play" atmosphere and the opportunity to explore the AI tool in a fun, gamified setting alongside like-minded professionals. Feedback was overwhelmingly positive, and insights gained during the event fed directly into the client’s approach to enhancing client experience.
“Mollie’s dynamic energy and legal expertise were instrumental in creating an unforgettable AI Client Experience Workshop for Thomson Reuters. Her ability to host an engaging, gamified environment allowed participants to explore the AI tool in a hands-on, interactive way, showcasing its strengths in real-time scenarios. The overwhelmingly positive feedback and successful impact of the workshop highlight Mollie’s exceptional skill in transforming traditional demos into compelling client experiences.”